Front Office S.O.P

Front office reception. Guest check-in. Group check-in. Guest room change/move. Guest check-out. Front office cashier. Inquiries & messages. Guest relations officer/asst manager. Vip arrival & check-in. Concierge. Concierge check-in duties. Concierge check-out duties. Group luggage handling. Concierge room change duties. Communication board. Doorman & porter.